Musician's Friend Reviews

A staff named Dallas B is just too terrible! They sent me a used gear marked new and the order was delivered with a terrified package and it was a used gear retaped everywhere. Dallas B never apologized for what they were trying to sell without proper descriptions even though I asked for an apology. He just kept asking me to buy another one from him to get a commission. He ended the chatting without asking for a permission. Now I have to return it wasting my time. Musician’s friend! Is this what you treat your friends?

I felt mixed after seeing the reviews. So I ordered guitar simple guitar stands. Zero problems. Maybe they got better? I am happy.

Musician's friend and Guitar Center are just a joke absolutely horrible first this guy Jason sells me a guitar that was listed as in good condition several days after the purchase the instrument had not shipped after several phone calls it turns out the guitar had cracks on it so they figured they would offer it to me for $200 les when when I said no they agreed to refund the money several weeks later nothing yet.

I bought a Martin guitar a few months ago for $1726. Though the guitar is great - Musician's Friend is NOT great. I should have had $130 in Reward money to spend there - I never got it. After 5 calls over a month to their customer service - with each one politely assuring me the money would be in my account - it never happened. Bottom line: I don't like being lied to.

I purchased a Mitchell EZB Acoustic-Electric Mini-Bass.
1. Had to wait on backorder, since January 17,2021 to get the color I wanted when I could have went that day to Guitar Center locally and bought the one of a different color.
2. When I was finally notified of it being delivered, I checked the tracking history and stated that it was being shipped back due to a partial address being on the package.
3. So, I had to make a 20 minute trip to the UPS center and with a persistent conversation, the reluctant UPS person found it and pulled it off in what he said "In the nick of time".
4. I get home, unpack it and begin tuning it. I start to play it for a short bit. I place the guitar stand and hear a loud thump. What happened is the second string down, went limp. I tried to tune it, but the string kept unraveling as I turned the key.
5. I chatted (after waiting in the wings for close to a half an hour) with your agents multiple times and did refund me eventually a total of 60 dollars which I had to use to purchase a set of replacement strings (37.00) and pay a local guy music store 15+ dollars to put those on.
6. I take it back home, plug it in and this is happening: the E string is really loud and the D string also, but the two middle ones are very quiet. All are plucked at the same strength.
WOW!
I have spent many, many hours with this ordeal and have even reached out to Mitchell guitars get involved. Nothing there either.

The resolution that was suggested by both Mitchell and MF is ship it back for a replacement. (Which is even MORE of my time!) I do not want to begin this nonsense all of over again, being that the guitar is again on backorder. The quality of this guitar is atrocious! To try to make this playable, the local technician tried to salvage this guitar so I would not have to ship it back. His diagnosis, after trying to balance the pickup or something like that, stated that it was truly defective and needed replaced. (another 15.00). I just can't believe so much can be wrong with a NEW item.
Five months of this ordeal, and still have not been able to play it for any length of time!

I had ordered a Ibanez Nita Strauss signature (jiva jr) a guitar case and cable spent over 1,000 dollars and it got to me fairly quickly and everything arrived in original packaging but and there is always a but the guitars first fret was dead so I placed the return and this is where the trouble began the first person said they would be shipping out a replacement immediately the second said there isn’t a replacement ordered the third said that I would be getting a new one shipped out as soon as the other was delivered to the warehouse I waited about four days all of this took two weeks called and was told that it would take 5 days just to process the order so I asked to speak with the original guy who worked with me it took the person 15 minutes just to relay the message to him when I finally got a call back I was told that a refund would be issued in a few days so I said what about the case and they told me to ship it back (I had to pay for shipping) I said no and had to fight to get a shipping label literally the worst customer service I’ve ever had

I ordered a 12 string guitar and when I got it they sent me a left handed one so I called and returned the guitar. One the received that one back they did not have another one to send me so I told them that I was looking at a 6 string and was interested in that. They told me that the woman who oversees my account would call me back but she never did so I returned the call two days later to be told the same thing. It's now been a week and I've heard nothing so I just ordered a guitar elsewhere. I had a great opinion of musicians friend up until now. Not real happy with them now though.

I have never had a problem with musicians friend. Always competitive pricing, good customer service & quick delivery. Excellent company
Ralph L.

I had a great first experience with Musician's Friend. But my 2nd order which was backordered was a nightmare.
I ordered a guitar in early January. Was told it was backordered, will be available to ship in LATE JAN. Ok, I thought. Then Feb came, nothing. I called, was told will be available to ship on Feb 14th. Ok, Fine. I thought. 2/14 came and went. Called back, was told it would ship on 2/28. Ok fine. Last chance.
(Meanwhile this entire time, the website and item in question was listed as AVAILABLE AND READY TO SHIP!) Last call, today on 3/3. Was told it's backordered until MAY.
TERRIBLE TERRIBLE TERRIBLE

I bought a 75th Stratocaster from said business. I received the guitar and the pick guard was all scratched up. I'm not going to pay new guitar price for a used one. I contacted them and they pretty much didn't care. If they don't care I don't care. I can spend my money else where.

If I could leave them 0 stars I would. Do not do business with MF they are awful. It's so bad and unethical that I don't have the energy for details but they are absolutely dishonest

Not sure what happened to Musician's Friend but, will never purchase from them again. Customer service is a joke to these folks now. Their 'answer' is to just repurchase the item, although they cancelled it for no reason. Oh and you should get your money back in 5-7 days... such a shame. Used to love this company. Steer clear, guys.